Victory Recovery Services
P.O. Box 1025
Buford, GA 30518
Phone: 770.945.2855
Fax: 770.945.3757
mark_ha@bellsouth.net |
|
 |
Proprietary Software | Staffing
| Skip Teams | Reporting
Security & Destruction of Records
Operations
No Project is too Large or too Small - Some of our clients place as
few as ten accounts per month. Others place well over a thousand a
month. Large or small, we have the resources to manage your portfolio.
Proprietary Software
To manage the needs of our customers, we use proprietary software
(similar to collection software) that shows the client's instructions,
gives details regarding the debtor and collateral, and allows for
the input of notes by both management and the skip tracer. This software
allows us to manage the distribution of accounts, monitor recoveries
by client, it allows us to track the progress of each skip tracer,
and allows us a variety of options for client reporting.
(back to top)
Staffing
We always maintain ample staff to give your accounts the time and
expertise you anticipate and deserve. Our location in the Atlanta
Metropolitan Area allows us to draw from a large and experienced employment
pool. From this pool we have attracted a staff that averages over
10 years of skip experience. We find that most of our staff have come
from the collection industry or have actual repossession experience.
For a person to be successful at Victory, they must be part 1) smooth
detective that must follow a trail and talk with relatives, references
and nearbys; 2) salesman or collector, because many times we must
talk the debtor out of the unit; 3) manager, because he/she must manage
skip activities, coordinate agents, produce updates and status reports,
on many accounts at the same time; and, 4) Customer Service Representative,
because we work closely with our customers.
(back to top)
Skip Teams
To further meet the needs of our customers, we have formed skip teams
that specialize in a particular client, or in a specific category
of collateral. For instance, we have a "big rig" team that
specializes in over-the road trucks and trailers. We have "heavy
equipment" team that specializes in farm equipment and construction
equipment. We have an "RV" team that specializes in mobile
homes, trailers, boats, motorcycles, four-wheelers and ski-dos. We
also have a "locate" team that specializes in debtor locates.
There are other teams that are organized around particularly large
clients.
We are prepared to assign one of our senior management people and
a team leader to implement your program. They will be directly responsible
for assembling the staff working your accounts and overseeing the
day-to-day operation of handling your accounts as specified. Each
account received will be worked in detail by no less than two of our
skip tracers. None of our accounts are ever closed as a skip and returned
to our customer until at least two of our skip tracers exhaust all
efforts.
(back to top)
Reporting
Any request for an update of our progress will be answered the same
day it is received. Account updates are faxed to your staff as often
as you request and will be ongoing from the time an account is received
until it is resolved or closed as a complete skip. Our system will
generate the updates automatically as you specify (weekly, bi-weekly,
monthly, etc.).
For a monthly report, management will consult with you to create a
report custom to your needs. Our software possesses reporting capabilities
and features that not only allow us to excel at our work but to also
provide your office with virtually any type of report or data imaginable.
(back to top)
Security & Destruction of Records
Victory Recovery Services maintains the strictest of security. Only
employees of Victory Recovery Services are allowed on the skip tracing
floor. All account files are kept in locked file cabinets overnight
and retrieved each day by the responsible skip tracer. Closed files
are kept in locked cabinets for a period of 6 months. At the end of
that time, each file is shredded and destroyed. Records are kept that
indicate the date each file was destroyed.
(back to top)
|
|
|
|
 |
|
